To all Patients of Mill Valley Optometry,
I sincerely hope that this letter finds you well during these challenging times. While we are still under a “shelter in place” directive, optometry has now been granted “essential practice” status. With this, Mill Valley Optometry will open and I will begin to see patients for all optometric services starting on May 26.
We have taken great care to meet all the required steps to create a facility that is compliant with the recommended safety measures to prevent the spread of COVID-19. We have developed new procedures such that each step of your visit to my office efficiently and effectively assures a safe visit. To that end, all services, including pick up of glasses or contact lenses, will need to be by appointment only.
When you call to make your appointment, we will review all necessary guidelines and procedures, including COVID-19 screening questions. Also, please be prepared to provide your vision insurance information at the time of scheduling.
Depending on circumstances, should we determine that a consultation with me is needed prior to you coming to the office, we can arrange either a phone or a ZOOM appointment. New patients will be advised to go to our website in order to download and return our demographics and health questionnaire in advance of the visit.
All staff and I will be wearing N-95 masks for your complete visit. We require that you also wear a protective mask. If you do not have one, please call or text us just prior to your arrival and we will meet you at the door of our building and provide one for you.
We need to limit the amount of people in the office to the patient only, unless the patient needs to be accompanied by a parent or guardian. We will also take your temperature with a non-contact thermometer as soon as you enter. You can be assured that our office, including the optometric equipment and the frame selection, will be disinfected before and after your visit. If you bring any frames or contact lens products with you, we will need to clean and disinfect them as well.
I thank you so much for your patience and loyalty to my practice. It is my honor to continue serving you.
Dr. Eliot Kaplan, Optometrist